Unethical use of customer database/LinkedIN?

Am I too sensitive?….(as we say in Australia, somewhat crudely – “drink some concrete Princess and harden the f*ck up!” 😉    – see correspondence below …

The CEO of a company whose software product I signed up for as a user, recently contacted me with a LinkedIN request, and the only place he could have got my contact details from was his customer database. Do you think this is OK or not?

My concern is, regardless of the fact it was LinkedIN or that the person was the CEO, I have received a personal contact from what should be a confidential customer database.

I guess this pisses me off more because my personal strategy with LinkedIN is 90% of the time to only network with people that I have actually physically met.

This is not a small company, and I don’t like the implication behind the reply.

Or maybe I should find that concrete!

On September 29, 2012 12:15 AM, <CEO> wrote:
Alan,I’d like to add you to my professional network on LinkedIn

I’m presuming that you have contacted me on LinkedIN as a new <PRODUCT> customer, since I don’t know how you would have found my details otherwise.Don’t you think it’s a little unethical to leverage your customer database for your personal contacts on LinkedIN?

Just a thought

<CEO> has sent you a message.
Date: 10/02/2012
Subject: Re: RE: Invitation to Connect
Hi Alan, LinkedIN is for business contacts, I am doing business with my customers so I don’t know how it could be construed otherwise. The contacts I have made give me valuable feedback regarding our services, if someone does not want to be connected they can easily ignore the request.If you are wondering, I am the owner of my company. If I wasn’t, then you would have a point.

As a customer myself of many services, I can tell you there have been many times I wish I could reach out to the CEO of a company. Feel free to do that with me with any concerns.


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